Special Needs

Arriving at the Airport:

**Contact your airline in advance if you will need wheelchair assistance at the airport, whether departing or arriving.**

Wheelchair assistants are available to transport passengers to the ticket agent desk and through security to the gate. Contact your airline in advance to arrange wheelchair assistance.

Wheelchairs are generally available for use inside door 3 if you prefer to transport a person with disabilities into the terminal. After use, please return the wheelchair to this area. 


Handicapped parking is available in the ramp and in the surface lot.

When accompanying a passenger, please park in short term parking, located nearby in the ramp, pick up a wheelchair if needed, and then transport the passenger into the terminal. Please do not park in front of the terminal - your vehicle will be ticketed and towed.

**Leaving your vehicle unattended at the curb is prohibitted.**

Visual Interpretation Service:

Dane County Regional Airport provides free access to Aira, a service that connects blind and low-vision travelers to highly-trained agents via a smartphone app. By simply pressing a button in the app, agents are able to provide objective visual information of a traveler’s environment to enhance independent navigation.

For a smoother travel experience, we recommend downloading the app and registering for a free account before you arrive:

Step 1: Download the free Aira app to your smartphone.
Step 2: Open the app, enter your mobile number and select the “Get Started” button. 
Step 3: You’ll receive a text with a temporary, four-digit code. Enter the code in the app to verify your mobile number and complete your registration. 

Companion Care Restrooms:

ALL restrooms in the terminal are accessible and include baby changing stations - look for signs inside the restroom.

  • First Floor (pre-security): Across from the American Airline ticket counter.
  • Second Floor (past security): Between gates 5 and 6, and down the hallway to gates 11 to 13.

Mothers' Lounges:

Comfortable leather chairs, tables, electrical outlets, sinks, and baby-changing tables are found in each of our lactation rooms. 

  • First Floor: Suite labeled "Family Lounge" across from the United Airlines ticket counter.
  • Second Floor (past security): Across from gate 8 off of the women's restroom labeled room 2082 or between gates 5 and 6 off of the women's restroom labeled room 2024.

TTY Phones:

TTY phones for the deaf and hard of hearing are located on the first floor, inside door 7, and on the second floor at gate 9.

Pet Relief Areas: 

  • First Floor (pre-security): Outside door # 7, adjacent to the terminal, on the north end of the ticketing level. This area is not accessible from the concourse level.
  • Second Floor (past security): A private restroom between gates 5 and 6 is designated as an alternative relief area.  Disposable relief pads are available.  This area is only accessible from the concourse level.

Title 49 Code of Federal Regulation - Part 21: 

Dane County Regional Airport (DCRA) assures that no person shall on the grounds of race, color, national origin, sex or creed as provided by Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987 (PL 100.259), and the Section 520 of the Airport and Airway Improvement Act of 1982 be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity.  DCRA further assures every effort will be made to ensure nondiscrimination in all of its programs and activities, whether those programs are federally funded or not.  Anytime communities may be impacted by programs or activities every effort will be made to involve their leaders and the general public in the decision making process.  Awards of contracting, concessionaires, and leases are made without regard for race, color, national origin, sex or creed.

Title 49 CFR 21 - document link