Index

Frequently Asked Questions

1. May I park in front of the terminal?

No. Please do not park in front of the terminal. Vehicles left unattended at the terminal curb will be ticketed and/or towed at the owner’s expense.

2. How early should I arrive for my flight?

It is recommended to arrive at the airport 90 minutes before your flight.

3. Where can I get a taxi?

Taxis and car rentals are available at the north end of the terminal adjacent to baggage claim.

4. I lost an item, where can I check?

If you lost an item at a Security Screening Checkpoint, call the Transportation Security Administration at 608-395-6015. If an item was lost on a flight, please contact the airline directly. For items lost in other parts of the airport terminal, call airport administration at 608-246-3380.

5. Can I escort a person with special needs to his or her flight gate?

In most cases, yes. This requires a gate pass issued by the airline and a valid, government issued, photo id. When you check in at the ticket counter, ask an airline representative to issue a gate pass. For more information, please contact the airline prior to arriving at the airport.

6. How do I request wheelchair assistance?

Please check with the airline that issued the ticket prior to your travel date and when you arrive at the terminal for the flight.

7. Who do I contact if I have a question about handicap accessibility at the airport?

(a) If the accessibility question involves an area that an airline is responsible for such as: ticketing, boarding an airplane, getting a wheelchair, or questions about one’s reservation then one needs to contact the airline one is flying on.  (For airline contact information see list of airlines serving Dane County Airport under “Flight and Information” on our homepage.)


(b) If the accessibility question involves the Airport facility or is a parking area concern, please contact:
-    Brent S. Kyzer-McHenry, Director of Marketing Communications
-    Airport Administration
-    608-246-3380
-    airinfo@msnairport.com

(c) If you are not sure whether your question is for an airline question or an Airport facility question, please contact Brent S. Kyzer-McHenry above and he will be glad to help you locate the appropriate person to contact.

8. How many carry-on items are allowed?

As a general rule two carry-on items are allowed. Please limit your carry-on items to one carry-on bag plus one personal item, such as a laptop computer, purse, briefcase or camera case. Check with your airline for size restrictions and other rules. The general size limit for carry-on items is 9 inches by 14 inches by 22 inches. (9” X 14” X 22”)

9. What are the telephone numbers for the airlines?

www.united.comUnited Airlines: 1-800-241-6522 or 
www.frontierairlines.comFrontier Airlines: 1-800-432-1359 or 
www.delta.comDelta Connection: 1-800-221-1212 or 
www.aa.comAmerican Airlines: 1-800-433-7300 or 

10. Do I have to pay for a checked bag?

It depends on which airline you fly. Some airlines have you pay for a checked bag but others only require payment for a second checked bag. Check with your airline to see what their policy is on checked bags.

11. Can I smoke inside the airport?

Smoking is prohibited inside of the airport terminal. Smoking is only available outside the airport entrance in the designated smoking section.

12. Who do I call for lost baggage?

Call your airline, visit their ticket counter, or contact an airline customer service agent for further information. Lost baggage is the sole responsibility of the airline you are flying.

13. How can I advertise my company at the Dane County Regional Airport?

The Dane County Regional Airport's advertising inventory is managed by Lamar, a third-party contractor:

Lamar Airports
Tracey Hensen
608-577-4478
http://www.lamar.com/airportadvertising

14. What type of documentation is required for minors?

 for additional information on security screening.www.tsa.govThe airlines and Transportation Security Administration currently do not require a valid form of identification from passengers under the age of 18. Please visit 

15. When does the airport open?

The airport terminal is open based on departing and arriving flight schedules, and is always open at least 120 minutes prior to the first departing flight each day. The TSA security checkpoint opens 90 minutes prior to the first departing flight. Airline ticket counters, rental car counters, restaurants, and other airport services are open at various times based on departing and arriving flights - check with the specific service provider. As always, please plan to arrive at least 90 minutes prior to your flight or as directed by your airline.

16. How can I check the status of a flight?

Flight Information Display Systems are located throughout the terminal and provide information about flight arrivals, departures, and gate assignments. The same information is available on the airport’s website. You may also contact the airline for information about a specific flight by calling the respective reservation number.

17. Where can I get tourism information?

The information center in the terminal provides visitor guides, area maps and other literature. For links to restaurants, hotels and attractions, please visit the Dane County Regional Airport website.

18. Can I get my boarding pass before my flight?

Most airlines allow you to print your boarding pass from home before arriving at the airport. Please check with the airline you are flying or visit their website.

19. Can I have someone paged at the airport?

Paging is only available between the hours of 12:00 p.m. and 8:00 p.m. Please call the airport information desk at: 608-242-0493. If you are at the airport and need to page someone, you may visit the Information Desk.

20. Does the airport have lockers or other luggage storage areas?

There are no lockers in the terminal. For security reasons, you must keep carry-on items with you at all times. Unattended baggage will be removed and may be impounded. Smarte Cartes (luggage carts) are available, but cannot be taken past screening.

21. What items can I take through security?

Most personal items can be carried through the security checkpoint. There are prohibited items such as fire arms, cigarette lighters, knives and other dangerous objects that will be confiscated or require law enforcement intervention. Liquids and gels that are more than 3 ounces also are prohibited. For a list of prohibited items, please click here.

22. How can my company advertise at the airport?

The Dane County Regional Airport's advertising inventory is managed by Lamar, a third-party contractor:

Lamar Airports
Tracey Hensen
608-577-4478
http://www.lamar.com/airportadvertising

 

23. Are dogs allowed in the airport?

Dogs are allowed as long as they are on a leash and under the control of the owner. A pet relief area is located at the north end of the terminal near the taxi boarding area.

24. Does the airport offer tours?

If you would like to coordinate a school or other small group tour, contact the Airport Marketing Department at airinfo@msnairport.com

25. Does the Dane County Regional Airport have facilities to store luggage?

The Dane County Regional Airport does not have storage facilities for luggage.

26. Can I smoke at the airport?

Smoking, including electronic cigarettes is prohibited inside or within 24 feet of the doorways of an Dane County building. Designated smoking areas are available in the front of the bulding.

27. Can I film or take photos/video in the airport?

The public can take personal photos and video in most public areas of the airport. If the photos, video, or film are part of a commercial production, or require more than basic equipment, you must contact the Airport Marketing Department at least 10 days in advance to arrange for a film permit. airinfo@msnairport.com