Frequently Asked Questions

1. How early should I arrive for my flight?

It is recommended to arrive at the airport 90 minutes before your flight.

2. May I park in front of the terminal?

No. Please do not park in front of the terminal. Vehicles left unattended at the terminal curb will be ticketed and/or towed at the owner’s expense. The first 15 minutes in all parking areas are free and you can wait for arriving passengers in the cell phone lot.

3. Can I reserve a parking spot ahead of time?

No.  All passenger parking at Dane County Regional Airport is on a first come, first served basis.  Numerous third-party apps and websites claim to offer parking reservations for airport parking.  This is not accurate.  Dane County Regional Airport does not partner with any third-party service for parking reservations and strongly condemns their misleading tactics and false claims.  We encourage our passengers to always use our parking webpage for the most up to date information about parking rates and availability.

4. Where can I get a taxi?

Taxis and car rentals are available at the north end of the terminal outside door 7 which is adjacent to the baggage claim.

5. I lost an item, where can I check?

If you lost an item at a Security Screening Checkpoint, call the Transportation Security Administration at 608-395-6015. If an item was lost on a flight, please contact the airline directly. For items lost in other parts of the airport terminal, call airport administration at 608-246-3380.

6. Can I escort a person with special needs to his or her flight gate?

In most cases, yes. This requires a gate pass issued by the airline and a valid, government issued, photo id. When you check in at the ticket counter, ask an airline representative to issue a gate pass. For more information, please contact the airline prior to arriving at the airport.

7. How do I request wheelchair assistance?

Please check with the airline that issued the ticket prior to your travel date and when you arrive at the terminal for the flight.

8. Who do I contact if I have a question about handicap accessibility at the airport?

(a) If the accessibility question involves an area that an airline is responsible for such as: ticketing, boarding an airplane, getting a wheelchair, or questions about one’s reservation then one needs to contact the airline one is flying on.  (For airline contact information see list of airlines serving Dane County Airport under “Flight and Information” on our homepage.)

(b) If the accessibility question involves the Airport facility or is a parking area concern, please contact:
-    Michael Riechers, Director of Marketing and Communications
-    Airport Administration
-    608-246-3380

(c) If you are not sure whether your question is for an airline question or an Airport facility question, please contact Michael Riechers above and he will be glad to help you locate the appropriate person to contact.

9. How many carry-on items are allowed?

As a general rule two carry-on items are allowed. Please limit your carry-on items to one carry-on bag plus one personal item, such as a laptop computer, purse, briefcase or camera case. Check with your airline for size restrictions and other rules. The general size limit for carry-on items is 9 inches by 14 inches by 22 inches. (9” X 14” X 22”)

10. What are the telephone numbers for the airlines?

United Airlines: 1-800-241-6522 or
Delta Connection: 1-800-221-1212 or
American Airlines: 1-800-433-7300 or
Frontier Airlines: 1-800-432-1359 or
Sun Country: 1-651-905-2737 or

11. Do I have to pay for a checked bag?

It depends on which airline you fly. Some airlines have you pay for a checked bag but others only require payment for a second checked bag. Check with your airline to see what their policy is on checked bags.

12. Can I smoke inside the airport?

Smoking is prohibited inside of the airport terminal. Smoking is only available outside the airport entrance in the designated smoking section.

13. Who do I call for lost baggage?

Call your airline, visit their ticket counter, contact an airline customer service agent, or visit their website for more information. Lost baggage is the sole responsibility of the airline you are flying.

14. How can I advertise my company at the Dane County Regional Airport?

The Dane County Regional Airport's advertising inventory is managed by Lamar, a third-party contractor:

Lamar Airports
Tracey Hensen

15. What type of documentation is required for minors?

Airlines and the Transportation Security Administration currently do not require a valid form of identification from passengers under the age of 18. Please visit for additional information on security screening.

16. When does the airport open?

The airport terminal is open based on departing and arriving flight schedules, and is always open at least 120 minutes prior to the first departing flight each day. The TSA security checkpoint opens 90 minutes prior to the first departing flight. Airline ticket counters, rental car counters, restaurants, and other airport services are open at various times based on departing and arriving flights - check with the specific service provider. As always, please plan to arrive at least 90 minutes prior to your flight or as directed by your airline.

17. How can I check the status of a flight?

Flight Information Display Systems are located throughout the terminal and provide information about flight arrivals, departures, and gate assignments. The same information is available on the airport’s website here. You can also find flight information on your airline's website or their mobile app.

18. Where can I get tourism information?

Tourism information can be for on Destination Madison’s website. Destination Madison also staffs an information desk within the airport during the busiest hours. The information desk in the terminal provides visitor guides, area maps, and other literature. The desk can be found between door 5 and the rental car counters.

19. Can I get my boarding pass before my flight?

Most airlines allow you to use digital boarding passes through their mobile app. Depending on your airline, you may be able to print your boarding pass from home before arriving at the airport. Please check with the airline you are flying with by visiting their website.

20. Can I have someone paged at the airport?

Paging is only available between the hours of 12:00 p.m. and 8:00 p.m. Please call the airport information desk at: 608-242-0493. If you are at the airport and need to page someone, you may visit the Information Desk.

21. Does the airport have lockers or other luggage storage areas?

There are no lockers in the terminal. For security reasons, you must keep carry-on items with you at all times. Unattended baggage will be removed and may be impounded. Smarte Cartes (luggage carts) are available, but cannot be taken past screening.

22. What items can I take through security?

Most personal items can be carried through the security checkpoint. There are prohibited items such as firearms, cigarette lighters, knives, and other dangerous objects that will be confiscated or require law enforcement intervention. Liquids and gels that are more than 3 ounces also are prohibited. For a list of prohibited items, please click here.

23. How can my company advertise at the airport?

The Dane County Regional Airport's advertising inventory is managed by Lamar, a third-party contractor:

Lamar Airports
Tracey Hensen


24. Are dogs allowed in the airport?

Dogs are allowed as long as they are on a leash and under the control of the owner. A pet relief area is located at the north end of the terminal near the taxi boarding area.

25. Does the airport offer tours?

If you would like to coordinate a school or other small group tour, contact the Airport Marketing Department at

26. Does the Dane County Regional Airport have facilities to store luggage?

The Dane County Regional Airport does not have storage facilities for luggage.

27. Can I smoke at the airport?

Smoking, including electronic cigarettes is prohibited inside or within 24 feet of the doorways of an Dane County building. Designated smoking areas are available in the front of the bulding.

28. Can I film or take photos/video in the airport?

The public can take personal photos and video in most public areas of the airport. If the photos, video, or film are part of a commercial production, or require more than basic equipment, you must contact the Airport Marketing Department at least 10 days in advance to arrange for a film permit.

29. When does REAL ID go into effect?

In April 2021, the Department of Homeland Security announced the enforcement deadline for REAL ID would be extended to May 3rd, 2023.

Beginning May 3, 2023, every air traveler 18 years of age and older will need a REAL ID-compliant driver’s license or identification card, state-issued enhanced driver’s license, or another TSA-acceptable form of identification at airport security checkpoints for domestic air travel.  

For more information regarding REAL ID, please visit